Frequently Asked Questions
Find answers to common questions about our services
Ordering & Prescriptions
Do I need a prescription to order?
Prescription medications require a valid prescription from a licensed healthcare provider. Over-the-counter (OTC) products can be purchased without a prescription. You can upload your prescription through our Rx Upload page or during checkout.
How do I upload my prescription?
You can upload your prescription by visiting our "Upload Rx" page. Simply take a clear photo or scan of your prescription and upload it through our secure form. Our pharmacist will review it within 24 hours.
How long does prescription verification take?
Most prescriptions are verified within 24 hours. In some cases, our pharmacist may need to contact your doctor for clarification, which could take an additional 1-2 business days.
Can I order refills?
Yes! If you have an existing prescription with refills remaining, you can use our Refill page to request a refill. Simply provide your previous order number and medication details.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-10 business days. Express shipping options (2-3 business days) are available for an additional fee. Delivery times may vary based on your location.
Is shipping free?
Yes! We offer free standard shipping on all orders over $50. Orders under $50 have a flat-rate shipping fee of $5.99.
Can I track my order?
Absolutely! Once your order is shipped, you'll receive a tracking number via email. You can also track your order using the "Track Order" page on our website.
Is the packaging discreet?
Yes, all orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.
Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Venmo, CashApp, Zelle, eCheck, ACH transfers, wire transfers, Wise, and cryptocurrency.
Is my payment information secure?
Yes, all transactions are processed through encrypted, PCI-compliant payment systems. We never store your full credit card details on our servers.
Returns & Refunds
Can I return my medication?
Due to safety regulations, prescription medications cannot be returned once dispensed. However, if you received the wrong medication or a damaged product, please contact us immediately for a resolution.
How do I request a refund?
Contact our customer support team with your order number and reason for the refund request. We'll review your case and respond within 48 hours.